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Privacy Policy

Last Updated: November 2025

Raffle Rewards (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and store information when you use our website, mobile app, and related services (collectively, the “Service”).

By using Raffle Rewards, you agree to this Privacy Policy and consent to the collection and handling of your data in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We collect information necessary to operate the Service and deliver prizes securely.

a) Information You Provide

  • Account details: email address, name (if provided), and sign-in credentials (via email, Google, or Apple).
  • Referral information: referral codes and related tracking data.
  • Payment details: PayPal address or Australian bank account details, used only to process winnings.

⚠️ Your payment information is used solely for prize disbursement and is never shared with advertisers or other users.

b) Information Collected Automatically

When you use Raffle Rewards, we automatically collect:

  • Device and usage data: IP address, device type, browser, and operating system.
  • Log data: timestamps, app actions (e.g. ad views, referrals), and error reports.
  • Advertising metrics: anonymous engagement statistics for reward verification and ad performance.

c) Information from Third Parties

We may receive anonymised data from:

  • Advertising partners (e.g. Google AdMob) for ad delivery and performance validation.
  • Analytics providers to help us understand user engagement and improve our Service.

We do not collect or store credit card numbers or government-issued identification.

2. How We Use Your Information

Your information is used to:

  • Verify user identity and raffle eligibility;
  • Track and credit ad-based entries and referrals;
  • Process prize payments through PayPal or bank transfer;
  • Detect and prevent fraud or system abuse;
  • Improve app performance and ad relevance;
  • Communicate with you about results, updates, or support requests.

3. Advertising and Analytics

  • Raffle Rewards is funded by advertising revenue.
  • We may share non-identifiable usage data (like ad views or clicks) with advertising partners.
  • We never share your email address, name, or financial information with any advertiser or external party.

4. Data Storage and Security

All user data, including payment and contact details, is securely stored using Google Firebase, a cloud platform maintained by Google Cloud.

All communication between your device and our servers is encrypted in transit using industry-standard Transport Layer Security (TLS/HTTPS). This ensures that your data is protected from eavesdropping.

For authentication, we leverage secure, industry-standard protocols such as OAuth 2.0 for third-party sign-ins (e.g., "Sign in with Google"). This means we never see or store your password for these services, providing an additional layer of security.

Furthermore, Firebase employs industry-leading encryption and security standards for data at rest, including:

  • Data encryption in transit and at rest;
  • Restricted access controls;
  • Regular third-party security audits (ISO/IEC 27001, SOC 1–3).

We selected Firebase specifically for its enhanced security and compliance with international privacy standards.

While we take strong precautions, no system is completely immune to risk. By using Raffle Rewards, you acknowledge that you provide data at your own discretion.

5. Data Retention

We retain personal information only as long as necessary to:

  • Maintain accurate user and transaction records;
  • Comply with legal and taxation requirements; or
  • Prevent abuse and resolve disputes.

Inactive or deleted accounts are securely purged or anonymised after a reasonable retention period.

6. Sharing and Disclosure

We never sell or rent personal information.

We may share limited data only when:

  • Required by Australian law or a government request;
  • Necessary for secure payment processing (e.g. through PayPal or banking partners); or
  • Needed to prevent fraud, abuse, or technical misuse of the platform.

All third parties handling your data are bound by strict confidentiality and privacy obligations.

7. International Data Transfers

While Raffle Rewards operates in Australia, some service providers (like PayPal or Firebase) may process data in other regions.

These providers are required to comply with privacy protections equivalent to the Australian Privacy Principles.

8. Your Rights

Under the Privacy Act 1988 (Cth), you have the right to:

  • Access and correct personal information we hold;
  • Request deletion of your account and related data;
  • Withdraw consent for certain data uses.

Contact support@raffle-rewards.com to make a request.

Verification may be required to protect your account and prevent fraud.

9. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from anyone under 18 years of age.

If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.

10. Updates to This Policy

  • We may update this Privacy Policy periodically.
  • Any updates will be posted within the app and on our website, with a new “Last Updated” date.
  • Continued use of the Service after updates constitutes acceptance of the revised policy.

11. Contact Us

Questions or concerns about this Privacy Policy can be directed to:

  • 📧 support@raffle-rewards.com
  • 📍 Australia